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How does Pure Call work? |
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How can I sign up to Pure Call? |
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Are there any subscription charges or registration fees? |
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What ways can I make a payment? |
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Am I billed per minute? |
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Where can I find a list of charges for each country? |
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Am I still charged if my call is unanswered or the line is engaged? |
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I have free minutes to national numbers given by my phone/mobile provider; will my free minutes be deducted when I use Pure Call? |
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Can I use Pure Call from payphones? |
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Is there another way I can use Pure Call apart from using a phone? |
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Can I use Pure Call when abroad? |
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How do I obtain a PIN number or SIP authentication? |
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If I do not top up my account for a certain period will it expire? |
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Once I open a Pure Call account, do I always have to use the same phone in order to make calls? |
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I have made a top-up payment but my account balance has not changed and I am unable to make calls? |
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What should I do if my credit/debit card has been refused when placing an order? |
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Do I receive confirmation once I have made a payment to top-up? |
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I have forgotten my password to access My Details, how do I request a new password? |
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I have been charged too much for a call. What should I do? |
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I cannot make a connection to my intended destination? |
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| Q: |
How does Pure Call work? |
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Pure call is a Pure and easy way to make national and international calls. Once you have signed up, your registered numbers will allow you to directly make calls to any destination without the need for pins, cards or being held in automated queues. It’s completely effortless: you dial the access number, wait for the prompt, dial the country code and the destination number and hey presto - you are connected. |
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| Q: |
How can I sign up to Pure Call? |
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The most effective way to sign up to Pure Call is through our online registration form. It is straightforward, easy and will take no time at all. Our customer support team is readily available to provide you with any assistance. |
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Are there any subscription charges or registration fees? |
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No, there is no charge for subscription or registration. Once you have signed on, you are ready to top up and go. |
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What ways can I make a payment? |
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We have a safe and secure online payment service and accept all major credit and debit cards including Paypal payments.
We accept cash through our London Office but endeavour to set an easier way to accept money. |
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Am I billed per minute? |
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Not at all, we bill by the second. We are one of the few providers who charge by the second as we believe there is no reason to pay a second more for a call you have not made. Therefore, if you finish a call at 5 minutes and 23 seconds, then that is exactly what we will charge you for. |
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Where can I find a list of charges for each country? |
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Our extensive website has a detailed list of all the countries available, with its charges 6and access numbers of a variety of countries-just select the country you wish to make the call from and to. TARIFF |
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| Q: |
Am I still charged if my call is unanswered or the line is engaged? |
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There are no charges other than the calls you make. |
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I have free minutes to national numbers given by my phone/mobile provider; will my free minutes be deducted when I use Pure Call? |
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All our access numbers are local numbers to whichever country you are calling from, and so you will be charged at a local rate and accepted as a local call. There are no hidden charges, only the local access charges at the local rate will appear on your usual bills. |
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Can I use Pure Call from payphones? |
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Yes you may. You can use the 0800 (toll free) access number to make calls but a surcharge of 1p will apply for every minute used. |
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Is there another way I can use Pure Call apart from using a phone? |
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Yes, The Pure Call web site has a downloadable Dialer, so now you can make calls from the simplicity of your PC. Just download the Dialer application and log in by entering your SIP authentication as user name and password and then follow the Pure instructions to make a call. You can make use of our Web Phone too, which does not require a download, so it’s perfect for the use in internet cafes. Your Pure Call account will be debited for the calls so you don’t have to worry about paying – just enjoy the conversation.
You need to use microphone or air phone when using the Web Phone or Dialer. |
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Can I use Pure Call when abroad? |
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Yes, if you have registered the phone you wish to call with i.e. a home phone, office phone, payphone or any mobile; you can make calls anywhere in the world without a PIN number. All you have to do is dial our access number, the country code and then the destination number. Pure Call provides local access numbers of over 40 countries. The numbers are available on our website (Link to website). If you use a phone that is not registered with our system, but want to use it to make a call through your Pure Call account, then you must obtain a PIN number (Link - Obtaining a PIN Number)
Please note: check with your mobile phone provider of whether your mobile is eligible for international roaming and if they have any surcharges for these calls made abroad. We can not falter roaming charges, if any, imposed on your phone tariff by your individual mobile providers. |
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How do I obtain a PIN number or SIP authentication? |
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In order to obtain a PIN number or SIP authentication you must tick the option box for the numbers in initial registration and after the first top up of a minimum of £5, an automated message will be delivered to your email. If you have paid by cash then the PIN and SIP numbers will be provided for you through an email or SMS. However, if you had not selected the option to have the PIN number or SIP authentication at registration then please contact customer support who can provide the numbers for you. |
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If I do not top up my account for a certain period will it expire? |
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No, there is no expiry time. |
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Once I open a Pure Call account, do I always have to use the same phone in order to make calls? |
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No, your account is accessible from any phone even if it is not registered, but you will need to use your Pin number to make the calls. |
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| Q: |
I have made a top-up payment but my account balance has not changed and I am unable to make calls? |
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Before you make a payment, make sure you have the correct details in hand. If you pay by card, you will need the long number across the card, the expiry date, start date or issue number and the last 3 digits of your security number, found on the back of the card. |
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What should I do if my credit/debit card has been refused when placing an order? |
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If your credit or debit card was refused whilst placing an order on www.Purecall.net, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer. |
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Do I receive confirmation once I have made a payment to top-up? |
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You can check the movement of your account by accessing your personal account using your number and password. A list of payments, calls made, the duration of the calls and much more are detailed in your personal account. |
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I have forgotten my password to access My Details, how do I request a new password? |
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To request a new password, click on Log-in and click the link ‘Password Recovery’. Enter your mobile number and email (registered with Pure Call) in the box provided and an email will be sent with your new password. Once you have logged on with your new password you can certainly change it to something more memorable. |
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I have been charged too much for a call. What should I do? |
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Please be aware of any surcharges imposed by your mobile phone provider; contact them for details of your call plan. If you use a payphone using 0800 there is a 1p supplement. If it is a technical error, then please contact us and we will investigate in to the matter. |
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I cannot make a connection to my intended destination? |
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Your destination number may be of a rural area where connection is not thorough. There can also be technical faults which are out of our control but we endeavour to update any news on our website to make all our customers aware. |
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